Bose Headphones, Speakers & Soundbars Manuals

Most Common Issues (All Models)

• No sound / connected but no audio: Check volume on device and product; forget Bluetooth pairing and re-pair; reset by holding power/multifunction button 10-30 sec.
• Bluetooth connection drops: Ensure within 30 ft range; reduce interference (walls, other devices); clear paired devices list and re-pair.
• Not charging / won't turn on: Use original charger; clean charging contacts; reset product; check for battery protection mode (plug in for 30 min).
• LED blinking amber/white: Error – reset product; update firmware via Bose Music app; contact support if persists.
• Poor sound quality / distortion: Update firmware; check source device volume; move away from interference.

Smart & Wi-Fi Models (Soundbars, Smart Speakers 2023–2025)

• Wi-Fi not connecting: Use 2.4 GHz band; restart router; reset product to factory (hold buttons per manual); use Bose Music app setup.
• App not detecting product: Enable Bluetooth on phone; stay close during setup; turn Wi-Fi off/on; disable VPN/mobile data.
• Voice assistant not responding: Check internet; re-enable in Bose app; update firmware.

Headphones Specific (QuietComfort, Ultra, NC 700)

• Noise cancelling not working: Update firmware via Bose app; clean ear cushions; reset headphones.
• One side no sound: Reset; check for firmware update; clean contacts.

Portable Speakers Specific (SoundLink, Flex, Revolve)

• Battery draining fast: Update firmware; avoid extreme temperatures; reset if needed.
• No bass / muffled sound: Check for water/dust; clean grille; reset product.

Safety note: Always use original chargers and cables. Do not expose to excessive moisture unless IP-rated. Unplug during resets if applicable.