Bose Earbuds Noise Cancelling Manual

The Bose Noise Cancelling Earbuds deliver premium sound quality with adjustable noise cancellation, offering an immersive listening experience. They feature a secure, comfortable fit, intuitive touch controls, long battery life with a charging case, voice assistant support, and the Bose Music app for customization. Below are key sections for safety, features, setup, operation, and troubleshooting.

1. Features at a Glance 2. Unboxing and Contents 3. First-Time Setup and Pairing 4. Specifications 5. Controls and Touch Gestures 6. Using the Bose Music App 7. Noise Cancellation and Transparency Modes 8. Voice Assistant Integration 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Left and Right Earbuds, Charging Case, USB-C Charging Cable, Ear Tips (Multiple Sizes).

FeatureDescription
Active Noise CancellationElectronically reduces ambient noise for immersive listening
Transparency ModeLets you hear your surroundings without removing earbuds
Touch ControlsTap and hold gestures for playback, calls, and mode switching
Bose Music AppCustomize settings, update firmware, and manage connections
Voice Assistant SupportAccess Siri, Google Assistant, or Alexa hands-free
Battery LifeUp to 6 hours (earbuds) + 12 hours (case) on a single charge
IPX4 RatingSweat and water resistance for workouts and light rain
Bluetooth 5.1Stable wireless connection with multipoint pairing
Secure FitStayHear Max tips provide comfort and stability
Auto Play/PausePlayback automatically pauses when an earbud is removed

Unboxing and Contents

Unpack and inspect all contents. Ensure everything is included.

  1. Bose Noise Cancelling Earbuds (Left and Right).
  2. Charging Case.
  3. USB-C Charging Cable.
  4. Set of StayHear Max Ear Tips (S, M, L).
  5. Quick Start Guide and Safety Information.

WARNING! Keep small parts away from children to avoid choking hazard. Inspect for damage before use.

First-Time Setup and Pairing

Power on earbuds and pair with your device.

  1. Charge the case: Connect USB-C cable to case and power source until LED indicates full charge.
  2. Place earbuds in case: Ensure they are charging (LED on earbuds lights up).
  3. Enable Bluetooth on your smartphone or tablet.
  4. Open the case lid to enter pairing mode (LED on case blinks blue).
  5. Select "Bose Noise Cancelling Earbuds" from your device's Bluetooth list.
  6. Follow any on-screen prompts to complete pairing.
  7. Download the Bose Music app for advanced features and updates.

CAUTION! Use only the provided USB-C cable or a certified alternative for charging.

Specifications

Controls and Touch Gestures

Control playback, calls, and settings via touch-sensitive surfaces on each earbud.

Basic Gestures (Right Earbud):

Basic Gestures (Left Earbud):

Note: Gestures can be customized in the Bose Music app.

Using the Bose Music App

The Bose Music app enhances your earbud experience with customization and updates.

  1. Download and install the Bose Music app from the Apple App Store or Google Play Store.
  2. Open the app and follow instructions to connect your earbuds.
  3. Use the app to:
    • Adjust Noise Cancellation and Transparency mode levels.
    • Customize touch controls.
    • Check battery levels for earbuds and case.
    • Update firmware for performance improvements.
    • Manage Bluetooth connections and multipoint pairing.
    • Find your earbuds using the "Find My Buds" feature.

Tip: Keep the app updated for the latest features and bug fixes.

Noise Cancellation and Transparency Modes

Switch between modes to control how much of your surroundings you hear.

  1. Noise Cancellation: Maximally reduces ambient noise. Ideal for flights, commuting, or focused listening.
  2. Transparency Mode: Amplifies external sounds so you can hear announcements or have conversations.
  3. To switch modes: Tap and hold the right earbud for 1 second, or use the Bose Music app slider.
  4. You can adjust the intensity of each mode in the app for a personalized experience.

WARNING! Do not use Noise Cancellation in situations where hearing your surroundings is critical for safety (e.g., walking near traffic).

Voice Assistant Integration

Access your device's voice assistant hands-free.

  1. Ensure your voice assistant (Siri, Google Assistant, Alexa) is set up on your connected device.
  2. To activate: Tap and hold the left earbud for 1 second. You will hear a prompt.
  3. Speak your command or question after the prompt.
  4. To deactivate: Tap the left earbud once or wait for the session to end.

Note: Voice assistant functionality requires a stable Bluetooth connection to your smartphone.

Care & Maintenance

Proper care ensures longevity and performance.

CAUTION! Do not attempt to disassemble the earbuds or case. This voids the warranty and may cause damage.

Regulatory Information

FCC Compliance: This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. ICES-003 Compliance: This Class B digital apparatus complies with Canadian ICES-003. Copyright © 2023 Bose Corporation. All rights reserved. Bose and the Bose logo are trademarks of Bose Corporation. For support, visit www.bose.com/support or contact Bose Customer Service.

Troubleshooting

SymptomPossible CauseCorrective Action
Earbuds won't power onBattery depletedPlace earbuds in charging case for at least 15 minutes.
Can't pair with deviceNot in pairing mode/Bluetooth issueOpen case lid near device; ensure earbuds are in pairing mode (blinking blue light). Restart your Bluetooth device.
Poor audio quality or dropoutsInterference or low batteryMove closer to your audio source; ensure no large obstacles are between you and the device. Charge the earbuds.
Noise cancellation not workingMode not activated/firmwareTap and hold right earbud to cycle modes. Check Bose Music app for firmware updates.
Earbuds not charging in caseDirty contacts/case battery deadClean the metal charging contacts on earbuds and case with a dry cloth. Charge the case itself.
Touch controls unresponsiveEarbud needs resetPlace earbuds in case, close lid, wait 30 seconds, then remove. If issue persists, reset via Bose Music app.

Reset: In Bose Music app: Settings > Your Earbuds > Factory Reset.

Service: For warranty and service, visit www.bose.com/support.

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