Bose SoundTouch 20 WiFi User Manual

The Bose SoundTouch 20 is a wireless Wi-Fi music system that streams music from popular services like Spotify, Amazon Music, and internet radio, connects to your home network, and can be controlled via the SoundTouch app or remote. It features preset buttons for one-touch access to favorites, auxiliary input, Bluetooth capability (with adapter), and delivers room-filling sound from a compact design. Below are key sections for safety, features, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Settings 6. Connecting to Your Network 7. Playing Music 8. App & Remote Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: SoundTouch 20 speaker unit, Remote Control, Power cord, Auxiliary audio cable, Wi-Fi adapter (internal).

Feature	Description
Wi-Fi Connectivity	Stream music over your home wireless network
Preset Buttons (6)	One-touch access to favorite music stations or playlists
Auxiliary Input	3.5mm jack for connecting external devices (e.g., smartphone, tablet)
Bluetooth Capability	Optional with Bose Bluetooth adapter (sold separately)
SoundTouch App	Control music, set presets, and manage system settings from your smartphone/tablet
Remote Control	Infrared remote for basic control (power, volume, presets, source)
Ethernet Port	Wired network connection option
Power	AC power input
Status Light	Indicates power, network connection, and system status
Audio Output	Room-filling stereo sound from proprietary Bose drivers

Installation & Setup

Unpack and inspect contents. Place on stable surface away from heat sources and moisture.

Position the speaker: Place on a shelf, table, or stand in your desired location.
Connect power: Plug the power cord into the rear of the speaker and into a wall outlet.
Connect to network: Use Wi-Fi setup via app or connect Ethernet cable for wired connection.
Install SoundTouch app: Download from Apple App Store or Google Play Store.

WARNING! Do not place in enclosed spaces; ensure proper ventilation. Keep away from liquids.

First-Time Configuration

Power on the system; the status light will illuminate. Follow app-guided setup.

Download and open SoundTouch app on your mobile device.
Follow in-app instructions to connect speaker to your Wi-Fi network.
Create or log in to your Bose SoundTouch account.
Add music services (Spotify, Amazon Music, etc.) and link accounts.
Set presets: Assign your favorite stations or playlists to the 6 preset buttons.

CAUTION! Ensure stable Wi-Fi signal during setup. Use correct network password.

Specifications

Dimensions: Compact tabletop design.
Connectivity: Wi-Fi (802.11 b/g/n), Ethernet, Auxiliary input, Optional Bluetooth (with adapter).
Audio Formats: Supports streaming services and internet radio.
Presets: 6 programmable buttons.
Control: SoundTouch app (iOS/Android), infrared remote.
Power Source: 120V AC, 60Hz (varies by region).
Operating Temp: Standard indoor environment.
Supported Services: Spotify, Amazon Music, Pandora, internet radio, more via app.

Controls and Settings

Access settings via SoundTouch app or remote control. Front Panel: Status light, Preset buttons (1-6).

Remote: POWER, PRESET 1-6, VOLUME UP/DOWN, MUTE, SOURCE (Wi-Fi/Aux), PLAY/PAUSE, SKIP.

App Settings: Network setup, Music service linking, Preset configuration, System updates, Alarm (if supported), Grouping with other SoundTouch speakers. Audio: Basic tone adjustments via app (if available).

Connecting to Your Network

Wi-Fi: Primary method via app. Ethernet: Optional wired connection.

Ensure speaker is powered on and in setup mode (blinking status light).
Open SoundTouch app and follow network setup prompts.
Select your Wi-Fi network and enter password.
For Ethernet, connect cable before powering on; speaker will use wired connection automatically.

Tip: Place speaker within range of your Wi-Fi router for best performance.

Playing Music

Stream from Wi-Fi services or play via auxiliary input.

Wi-Fi Streaming: Use app to browse services, select music, and play.
Presets: Press any preset button (1-6) to play assigned station/playlist.
Auxiliary: Connect device to AUX input using 3.5mm cable; press SOURCE on remote to select AUX.
Bluetooth: If adapter installed, pair device and select Bluetooth source.
Volume Control: Use remote, app, or volume buttons on speaker (if present).
Playback Control: Play/Pause, Skip tracks using remote or app.

WARNING! Do not use excessive volume for extended periods to prevent hearing damage.

App & Remote Features

SoundTouch App: Control music, manage presets, set alarms, group speakers, check for updates. Remote: Basic playback and source control. Preset Programming: Hold preset button while music is playing to assign.

Care & Maintenance

Unplug before cleaning. Wipe exterior with dry, soft cloth. Do not use liquids or abrasive cleaners.

CAUTION! Avoid moisture and extreme temperatures. Do not open casing; no user-serviceable parts inside.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC rules. Copyright © Bose Corporation. Trademarks owned by Bose Corporation. For support, visit www.bose.com/support or contact Bose Customer Service. Wi-Fi Alliance certified.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No sound	Volume low/mute	Increase volume; check mute status; ensure correct source selected.
Cannot connect to Wi-Fi	Network issues	Restart speaker and router; ensure correct password; move closer to router.
Presets not working	Not programmed/lost connection	Reprogram presets via app; check network connection.
App cannot find speaker	Network/software	Ensure speaker and phone are on same network; update app; restart devices.
Music services not loading	Account/service outage	Check service status; re-link account in app; restart speaker.

Reset: Unplug for 60 seconds, then reconnect to reset network settings.

Service: www.bose.com/support; contact Bose Customer Service for assistance.