The Bose Companion 5 is a premium multimedia speaker system designed for computers, featuring a control pod with volume, mute, and headphone jack, a Acoustimass module for powerful bass, two satellite speakers for clear stereo imaging, and USB connectivity for digital audio. This service manual covers technical specifications, system overview, installation, operation, troubleshooting, and maintenance procedures for authorized service personnel.
Key components: Control Pod (volume knob, mute button, headphone jack), Acoustimass module (powered subwoofer), Left & Right Satellite Speakers, USB cable, Power cord.
| Component | Description |
|---|---|
| Control Pod | Primary user interface with analog volume control and mute function |
| Acoustimass Module | Powered bass unit housing amplifier, power supply, and woofer |
| Satellite Speakers | Two stereo speakers for mid-range and high-frequency reproduction |
| USB Connection | Digital audio input and power source from computer |
| Headphone Jack (3.5mm) | Front-mounted jack for private listening; mutes speakers when plugged in |
| Power Input | AC mains input (100-240V, 50/60Hz) |
| Status LED | Green/amber LED indicates power and mute status |
Unpack all components and inspect for damage. Place on stable surfaces.
WARNING! Ensure all connections are secure before applying power. Do not place module in enclosed spaces.
The control pod provides all user controls for daily operation.
Volume Knob: Rotate clockwise to increase volume, counter-clockwise to decrease. No power switch; system is always on when connected.
Mute Button: Press to mute/unmute speaker audio. Status LED turns amber when muted.
Headphone Jack: Inserting a 3.5mm plug automatically mutes the speakers and routes audio to headphones. Removing the plug restores speaker audio.
LED Indicators: Green = System on, audio active. Amber = System on, audio muted.
System interconnection and signal flow.
Note: Refer to page 7 of the physical manual for detailed block diagram.
Key internal parts of the Acoustimass module (for service reference).
| Board/Assembly | Part Number | Function |
|---|---|---|
| Main PCB | BOSE-xxxxx | Digital audio processor, DAC, amplifier stages |
| Power Supply Board | BOSE-xxxxx | AC/DC conversion, voltage regulation |
| Woofer Assembly | BOSE-xxxxx | Low-frequency driver and waveguide |
| Control Pod PCB | BOSE-xxxxx | Volume encoder, mute switch, headphone jack |
| Connector Board | BOSE-xxxxx | Input/Output terminal connections |
For authorized service personnel only. Disconnect all power before proceeding.
CAUTION! High-voltage capacitors may retain charge. Allow sufficient discharge time. Avoid damaging internal wiring or speaker cones.
Schematic overview of major circuits (summary).
Refer to full schematics in Appendix A for component-level details.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| No power (LED off) | AC power, USB connection, internal fuse | Check wall outlet, USB cable, and connections. Test internal fuse on PSU board. |
| No audio from speakers | Mute active, volume low, OS settings, headphone jack | Check mute button, volume knob, computer audio output selection, ensure headphone jack is empty. |
| Audio from one satellite only | Loose cable, faulty satellite, amplifier channel | Reseat satellite cable on module. Swap left/right cables to isolate fault to speaker or amplifier. |
| Distorted audio/buzzing | Overdriven volume, faulty USB port, amplifier fault | Reduce volume. Try different USB port. Test with known-good audio source. |
| Headphone jack not working | Faulty jack, detection switch, internal wiring | Inspect jack for debris/damage. Check continuity of detection switch on control pod PCB. |
Genuine Bose replacement parts must be ordered through authorized service channels.
| Description | Bose Part Number | Notes |
|---|---|---|
| Complete Control Pod | 123456 | Includes cable and knob |
| Left Satellite Speaker | 123457 | With attached cable |
| Right Satellite Speaker | 123458 | With attached cable |
| Acoustimass Module Assembly | 123459 | Complete bass unit (service exchange) |
| Power Supply Board | 123460 | For module |
| Main Amplifier PCB | 123461 | For module |
| USB Cable (2m) | 123462 | Type-A to Type-B |
| AC Power Cord | 123463 | IEC C7 figure-8 connector |
Contact: Bose Professional Support or authorized distributor for ordering.
This product complies with relevant safety and EMC standards.
© Bose Corporation. Bose, Companion, Acoustimass are trademarks of Bose Corporation. This document is for authorized service use only.