The Bose AE2w is a wireless Bluetooth headphone model featuring over-ear design, Bluetooth connectivity for wireless audio streaming, built-in microphone for calls, on-ear controls for volume, playback, and call management, rechargeable battery, and compatibility with Bluetooth-enabled devices. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.
Key components: Over-ear ear cups with cushioning, Bluetooth module, built-in rechargeable battery, on-cup controls, microphone, charging cable.
| Feature | Description |
|---|---|
| Bluetooth Connectivity | Wireless audio streaming from compatible devices |
| On-Ear Controls | Volume up/down, play/pause, track skip, call answer/end |
| Built-in Microphone | For hands-free phone calls |
| Rechargeable Battery | Provides up to 20 hours of playback per charge |
| Comfort Design | Padded headband and ear cushions for extended wear |
| Audio Quality | Bose signature sound with clear bass and balanced tones |
| Multi-Point Pairing | Connect to two devices simultaneously |
| Voice Prompts | Audio guidance for battery status and connection |
| Foldable Design | Ear cups fold for compact storage and portability |
| Charging Port | Micro-USB for battery charging |
Unpack and verify all items are present.
NOTE: If any item is missing or damaged, contact Bose customer support.
Prepare headphones for first use.
CAUTION! Do not expose headphones to extreme temperatures or moisture during initial setup.
All controls are located on the right ear cup.
Power Switch: Slide to turn headphones ON/OFF.
Multi-Function Button: - Press once to play/pause audio or answer/end call. - Press twice to skip to next track. - Press three times to go to previous track. - Press and hold to activate voice assistant (Siri/Google Assistant).
Volume Buttons: + to increase volume, - to decrease volume.
LED Indicator: Shows Bluetooth pairing status and battery level (solid blue = connected, flashing blue = pairing, red = low battery).
Microphone: Located on right ear cup for phone calls.
Connect headphones to Bluetooth devices.
For multiple devices: To pair with a second device, put headphones in pairing mode by pressing and holding the multi-function button until LED flashes blue, then follow steps 3-4.
Make and receive calls wirelessly.
Tip: Ensure headphones are within Bluetooth range for clear call quality.
Maximize battery performance.
WARNING! Use only Bose-approved charging accessories. Do not attempt to disassemble headphones.
Proper care extends headphone life.
CAUTION! Do not immerse headphones in water. Not waterproof or sweatproof.
FCC Compliance: This device complies with Part 15 of FCC Rules. Operation is subject to interference that may cause undesired operation. IC Compliance: Complies with Industry Canada license-exempt RSS standard(s). Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Bose and AE2w are trademarks of Bose Corporation. For support, visit www.bose.com/support or contact 1-800-999-2673.
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Headphones won't power on | Battery depleted | Charge for at least 30 minutes before use. |
| Bluetooth connection fails | Out of range/pairing mode | Move closer to device; ensure headphones are in pairing mode (LED flashing blue). |
| Audio cutting out | Interference/low battery | Move away from other wireless devices; charge headphones. |
| Can't answer calls | Microphone blocked | Ensure microphone area is clean; check Bluetooth connection. |
| Poor audio quality | Ear cushions dirty/loose | Clean ear cushions; ensure proper fit on ears. |
| Headphones not charging | Faulty cable/power source | Try different USB cable and power adapter; ensure charging port is clean. |
Reset: If issues persist, reset headphones by turning off, then pressing and holding power button for 10 seconds until LED flashes.
Service: 1-800-999-2673; www.bose.com/support